Customer care · WhatsApp flow
Connect with customers
A single inbox for questions, updates and hand-offs to a human.
- 1Ask
- 2Route
- 3Reply
The problem
Customer questions are scattered across calls, email and chat.
This flow moves the whole journey into WhatsApp, where your customers already are. It runs on MarichiTalks and the official WhatsApp Business Platform.
What changes
- One inbox for customer chats
- Routed to the right person
- Hand-offs without repeating
Can several agents share one number?
Yes. Chats are routed and assigned so the team works from the same inbox.
Launch the connect with customers flow
Message us on WhatsApp. A real person replies, usually the same day.