Field services · WhatsApp flow
Service requests
Customers raise a job, see who is coming and when it is done.
- 1Request
- 2Assign
- 3Done
The problem
Customers have no idea when a technician is coming or whether a job is done.
This flow moves the whole journey into WhatsApp, where your customers already are. It runs on MarichiTalks and the official WhatsApp Business Platform.
What changes
- Requests raised in chat
- Customers see who is coming
- Completion confirmed in the thread
Can customers see job status?
Yes. They get updates as the job is assigned, started and completed.
Launch the service requests flow
Message us on WhatsApp. A real person replies, usually the same day.