Retail · WhatsApp flow
Shop in chat
Browse, search, order and track a delivery in one conversation (ShopEase).
- 1Browse
- 2Order
- 3Track
The problem
Shoppers want to ask, browse and buy where they already chat.
This flow moves the whole journey into WhatsApp, where your customers already are. It runs on MarichiTalks and the official WhatsApp Business Platform.
What changes
- Browse and search products in chat
- Order and pay without leaving WhatsApp
- Delivery tracking on request
Can it show a product catalogue?
Yes. Customers browse items, add to an order and confirm, all in one thread.
Launch the shop in chat flow
Message us on WhatsApp. A real person replies, usually the same day.