Diagnostics · WhatsApp flow
Lab tests and results
Patients book a test, get reminders and receive their results in the same chat.
- 1Pick a test
- 2Choose a slot
- 3Get results
The problem
Patients phone to book a test, then phone again to ask whether results are ready.
This flow moves the whole journey into WhatsApp, where your customers already are. It runs on MarichiTalks and the official WhatsApp Business Platform.
What changes
- Fewer booking calls at the front desk
- Reminders cut missed slots
- Results reach patients without a visit
Can results be sent securely?
Results go to the patient's own WhatsApp number after they confirm who they are, and your lab decides what is shared in chat.
Launch the lab tests and results flow
Message us on WhatsApp. A real person replies, usually the same day.