Hospitals · WhatsApp flow
Patient services
Appointments, department help and follow-ups for a whole hospital on one number.
- 1Ask
- 2Book
- 3Follow up
The problem
Hospitals field a stream of calls for departments, timings and appointments.
This flow moves the whole journey into WhatsApp, where your customers already are. It runs on MarichiTalks and the official WhatsApp Business Platform.
What changes
- One number for every department
- Routine questions answered instantly
- Staff handle only what needs a person
Can it route to the right department?
Yes. The patient picks a department or describes the need and the chat goes to the right team.
Launch the patient services flow
Message us on WhatsApp. A real person replies, usually the same day.